HOW TO TRACK YOUR ORDERS

A key part of our commitment to our affiliates is to provide a clear and accessible order tracking process. As a catalog vendor affiliated with our program, you will have several options to track the status of your orders, ensuring you are always informed about their progress and delivery. In this article, we explain in detail each of the available methods for order tracking, so you can choose the one that best suits your needs.

1. Tracking Using the Shipping Company’s Tracking Number

One of the most direct and efficient methods to track your order is by using the tracking number provided by the shipping company responsible for delivery. This number will allow you to get detailed information about the journey of your package.

Steps to track your order using the tracking number:

• Receive your tracking number: Once your order has been processed and shipped, you will receive an email or text message with the tracking number from the shipping company.
• Visit the shipping company’s website: Go to the official website of the shipping company handling your delivery, such as DHL, FedEx, UPS, or Estafeta.
• Enter the tracking number: Locate the “Tracking” section on the website and enter the tracking number in the corresponding field.
• Check the status of your order: The system will provide you with updated information about the status of your package, including its current location and the estimated delivery date.

This method is particularly useful if you prefer to get information directly from the shipping source and have access to the most recent updates provided by the shipping company.

2. Tracking Through the Company’s Website

Another option to track your orders is through our company’s own website. Here you can enter the order number you were provided when confirming your purchase and get the updated status of your products.

Steps to track your order through the company’s website:

• Access our tracking page: Visit www.z3nshops.com/tracking to enter the order tracking section.
• Enter the order number: Type the order number in the designated field. This number was provided to you upon completing your purchase and is also available in the confirmation email you received.
• Verify the order status: The system will show you details about your order’s status, including whether it is being processed, has been shipped, or is on its way to your address.

Using the order number allows you to see specific details about your order, such as the products included and any special notes regarding delivery.

3. Accessing Your Purchase History on the eCommerce Website

For those who prefer to have a full record of their transactions, our eCommerce platform offers the option to log in and review your purchase history. This not only allows you to track current orders but also consult past purchases.

Steps to access your purchase history:

• Log in to your account: Go to our online store’s website (www.z3nshops.com) and log in using your username and password.
• Navigate to “My Purchases” or “Order History”: Once inside your account, look for the “My Purchases” or “Order History” section, where all your past purchases will be listed.
• Select the order you want to track: Click on the order you wish to check for detailed information about its current status.
• Real-time tracking: Our platform offers real-time information about the shipping status, including details such as the estimated delivery date and the progress of each stage of the shipping process.

Accessing your purchase history is especially useful for those who place multiple orders and wish to have an organized and accessible record of their transactions.

4. Automated Email and SMS Notifications

To keep you informed at all times, we also offer an automated notification system that will alert you to any changes in the status of your order.

Features of automated notifications:

• Shipping updates: You will receive emails and/or text messages when your order is shipped, reaches an intermediate delivery point, or is near delivery.
• Delivery alerts: You will be notified once your package has been successfully delivered, ensuring you can take action if any issues arise.
• Pending order reminders: Receive alerts about orders that have not yet been processed to ensure no transaction is forgotten.

This method is perfect for those who prefer to receive updates without needing to log in or manually check the status of their orders.

5. Customer Support and Personalized Assistance

If you ever have difficulty tracking your order or simply prefer more personalized assistance, our customer support team is available to help you.

Contact options for assistance:

• Phone support: Call our customer service line at 800-555-1234, where one of our representatives can provide detailed information about your order’s status.
• Live chat: Visit our website and access live chat to speak with an agent who can assist you in tracking your order and answering any other questions.
• Email: Send your inquiries to [e-mail], and our team will respond within a maximum of 24 hours.

We have a dedicated team committed to ensuring you have the best experience possible and can access all the necessary information about your orders.